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Uh, Houston, we have a problem.  J.D. Power and Associates has taken the staple away from RIM and given it to Apple.  Namely business.  I don't think anyone saw this one coming but J.D.PA says the iPhone ranks best in class for customer Satisfaction over the Blackberry and the Samsung.  

I just want to remind everyone that the iPhone is on one carrier only, one. 

The study also finds the following key smartphone business wireless usage patterns: 

Sixty-nine percent of business smartphone users own a hands-free headset, and 74 percent of those owners use a wireless headset device. Motorola owners report a higher incidence of using wireless headsets (86%), while only 60 percent of Apple iPhone owners report using a wireless headset device.  

Among smartphone users, 37 percent would like GPS (global positioning system) capabilities on their device, 25 percent would like Wi-Fi capabilities, 23 percent want touch screen and 15 percent would like to have voice recognition command for automatic dialing.

The average reported purchase price of a smartphone device is $216, compared with an average reported purchase price of $261 in 2007. Apple owners report the highest average purchase price at $337, while Motorola owners report the lowest device pricing at $169. 

The top five reasons given for choosing a smartphone brand are: Internet capability (45%), ability to use e-mail account (41%), overall design/style (39%), Bluetooth capabilities (37%) and keyboard style (e.g., QWERTY) (37%). 

Thirty-four percent of smartphone owners say they download third-party software. Popular software downloads among business users include games (49%), business applications such as Microsoft Word and Excel (43%) and travel-related programs (36%).

I wonder if RIM will be able to reclaim that #1 spot with the introduction of the Storm.  Which ever the case, I have to say, I'm a bit shocked by this finding.

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